How can we help?

Email us

support@twiggly.app
Best for account issues, bug reports, or anything detailed.

Common questions

How do I add a child? — Go to the admin panel and tap "Invite family member".

Does my child need an email address or their own phone? — No. Children sign in with your family code and their own PIN, on their own device or a shared one. No email is collected for child accounts.

Can I invite another parent? — Yes. Go to the admin panel and tap "Invite family member" to send an email invite, or share your family code.

My child forgot their PIN — No problem, and the old PIN isn't needed. A parent opens the child's profile in Settings and taps Reset PIN to set a new one (your child can choose it). Nothing is lost: points, streaks and history all stay intact.

I forgot my password — Tap "Forgot password?" on the login screen and we'll email you a link to set a new one.

What happens to task photos? — They're deleted automatically 30 days after the task is approved or deleted.

Does it work without internet? — Kids can view their tasks and mark them done without an internet connection; everything syncs when the device is back online. Photo proof and parent approval need a connection.

Is Twiggly available on iPhone? — Not yet. Twiggly is currently available for Android on Google Play.

How much does Twiggly cost? — Twiggly starts with a free trial, no card required. After the trial it's a subscription managed through Google Play, and current pricing is always shown in the app.

Can I get a refund? — Subscriptions are billed through Google Play, so refunds follow Google Play's refund policy. You can cancel anytime in the Play Store and keep access until the end of the billing period. Cancelling during the 14-day free trial costs nothing.

How do I delete my account? — Open Twiggly and go to Settings → Delete account. Deletion starts in the app, which opens a secure page to confirm. Can't open the app? Email support@twiggly.app.